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Last Updated: May 31, 2026

1. Overview

At myQAworld, your satisfaction matters. This refund policy applies to all purchases made on www.myqaworld.com and complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 .

As a small Indian platform serving Pune and beyond, we strive to be fair and transparent. Our policy balances your consumer rights with the nature of digital services.

Refund window: 14 days from date of purchase (in line with RBI guidelines for electronic transactions).

2. Eligibility for Refund

To be eligible for a refund:

  • Request must be made within 48 Hours of purchase
  • The service must be unused or substantially not delivered
  • You must provide proof of purchase (order ID, email receipt)

Important under Indian law: If our service is defective, not as described, or undelivered, your legal rights under the Consumer Protection Act, 2019 override this policy window.

3. Non-Refundable Items

The following are not eligible for refund.

  • Digital services already rendered (e.g., completed videos, modules, courses, QA sessions, reports generated, consultations delivered)
  • Downloadable content once accessed or downloaded
  • Custom work performed specifically for you
  • Third-party fees (payment gateway charges, convenience fees – deducted at source)

4. How to Request a Refund

To initiate a refund:

📧 Email: worldmyqa@gmail.com

Include in your request:

  • Full name and registered email
  • Order ID / Invoice number
  • Date of purchase
  • Reason for refund (clear explanation)
  • Screenshots or evidence (if applicable)

5. Refund Processing Timeline

StepTimeframe
Acknowledgment of refund requestWithin 48 hours
Verification & inspection3–5 business days
Refund approval/rejection notificationWithin 7 business days of request
Credit to original payment method7–14 business days after approval

Refunds are processed to the original payment method (credit card, UPI, net banking, etc.). For COD orders, we will request bank/UPI details separately.

Note: RBI guidelines require refunds for card/UPI payments within 5–14 working days. Our 7–14 day window complies with this.

6. Late or Missing Refunds

If you haven’t received your refund after 14 days of approval:

  1. Check your bank account or payment app again
  2. Contact your credit card company / bank (they may have processing delays)
  3. If still not resolved, email grievance@myqaworld.com with subject: “Refund Delay – Order #[ID]”

Your rights under Indian law: If we fail to process your refund within a reasonable time, the delay constitutes an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019 . You may then escalate to the following:

  • National Consumer Helpline: 1915 (toll-free)

7. Partial Refunds

Partial refunds may be granted in these situations (disclosed at our discretion):

  • Service partially delivered but not fully completed
  • Technical issue affecting only part of the service
  • User error causing incomplete usage

Partial refund amount will be proportional to the undelivered portion.

8. Gifts / Third-Party Purchases

If you received a myQAworld service as a gift,

  • Refund will be issued to the original purchaser (gift giver)
  • Gift credits cannot be transferred to another person
  • Gift recipients should contact the purchaser for refund requests

9. Technical Failures (Platform Errors)

If myQAworld experiences a platform-side technical failure that prevents you from accessing or using a paid service:

  • You are entitled to a full refund or service restoration (your choice)
  • Report within 7 days of the failure with evidence (screenshots, error logs)
  • We will verify and process the refund within 5 business days

This is inspired by the principle in the E-Commerce (Regulation) Bill, 2019, which proposes that consumers be refunded in full when services are faulty .

10. Cancellation Policy

  • Before service delivery: You may cancel and receive a full refund within 14 days of purchase (if no work has begun)
  • After service delivery or partial delivery: No full refund; partial refund may be offered at our discretion based on work completed

11. Grievance Escalation (for Refund Disputes)

If your refund request is denied or delayed beyond 14 days after approval, please escalate as follows:

Tier 1 – Customer Support
Email: worldmyqa@gmail.com
Response: 48 hours

Tier 2 – Grievance Officer (as required by IT Rules 2021)
Yasmeen Fatma
Judicial Zone: Pune, India, only
Email: worldmyqa@gmail.com